# 1 Customer Support for Web3, Crypto & Tech
# 1 Customer Support for Web3, Crypto & Tech
# 1 Customer Support for Web3, Crypto & Tech
Fork your Mods. You Need Better Operations.
We build the systems, teams and workflows behind reliable 24/7 Web3 customer support.
OUR BASIC SUPPORT WORKFLOW
User Query
Ticket Area 1
Ticket Cat 1
Ticket Cat 2
Human Agent
Resolved
Resolved
AI Agent
Ticket Cat 3
Ticket Area 2
Support Dashboard
This is our most basic workflow, Running 24/7 and is upgraded based on client needs
OUR BASIC SUPPORT WORKFLOW
User Query
Ticket Area 1
Ticket Cat 1
Ticket Cat 2
Human Agent
Resolved
Resolved
AI Agent
Ticket Cat 3
Ticket Area 2
Support Dashboard
This is our most basic workflow, Running 24/7 and is upgraded based on client needs





Over 10+ teams trust us to power their support system
0s
0s
Avg. First Response Time
0s
0s
Avg. FRT
0s
0s
Avg. First Response Time
0.0%
0.0%
CSAT Score
0.0%
0.0%
CSAT Score
0.0%
0.0%
CSAT Score
0%
0%
SLA Compliance
0%
0%
SLA Compliance
0%
0%
SLA Compliance
0+
0+
Crypto Native Agents
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Crypto Native Agents
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0+
Crypto Native Agents
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
WHAT WE DO AT ZESTLY
WHAT WE DO AT ZESTLY
WHAT WE DO AT ZESTLY
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
AI CoPilot Setup
24/7 availability powered by AI
AI CoPilot Setup
24/7 availability powered by AI
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
WHY CHOOSE ZESTLY
WHY CHOOSE ZESTLY
WHY CHOOSE ZESTLY
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
Real support.
Measureable results.
We build support operations around clear targets, reliable processes, and performance you can actually track. From response times to resolution rates, every part of the operation is designed to deliver consistently.
Performance tracking
SLA Management
QA

Efficiency
92% faster response time across all channels
0%
0%
Cost Savings
Vs. building an in-house 24/7 support team
0%
0%
Support
Coverage across time zones, no gaps in the schedule
0%
0%
Growth
41% increase in user
retention
0%
0%
Faster answers. Smarter support.
24/7 availability powered by AI, with humans handling complex empathy-required tasks.
AI-assisted workflows
Faster resolution
Smart automation

User Query
AI Agent
Human Agent
Resolved & Logged
Ticket cat 1
Ticket cat 2
Ticket cat 3

User Query
AI Agent
Human Agent
Resolved & Logged
Ticket cat 1
Ticket cat 2
Ticket cat 3
Turn support data into product Intelligence.
Every conversation tells you something about your users. We track recurring issues, support trends, and user friction to give your team actionable insights that can improve the product and the customer experience.
Real-time reporting
Issue tracking
Product Insights


Support that keeps users coming back.
Deploy assistants for research, routing, follow-ups, reporting, and daily ops tasks.
Research agent
Lead routing
Follow-up bots

User Query
AI Agent
Human Agent
Return loop
User stays active
Support agents who speak Web3.
Your users shouldn't have to explain wallets, transactions, networks, or trading mechanics to the person helping them. Our agents are trained to understand your product and the Web3 ecosystem behind it.
Crypto-native expertise
Technical troubleshooting

Efficiency
92% faster response time across all channels
0%
0%
Cost Savings
Vs. building an in-house 24/7 support team
0%
0%
Support
Coverage across time zones, no gaps in the schedule
0%
0%
Growth
41% increase in user
retention
0%
0%
Always on. Where-ever your users are.
Crypto never sleeps, and neither should your support operation. Our global coverage gives users access to knowledgeable support across time zones, weekends, launches, and those inevitable 3AM emergencies.
Round-the-clock coverage
Global time zones
Launch support

TRACTION (PROOF OF WORK)
TRACTION (PROOF OF WORK)
We don't just talk. Our results speak for themselves.

INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.

INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.



Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.



Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.

Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.

Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.

Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.

Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.

Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
TRACTION (PROOF OF WORK)
We don't just talk. Our results speak for themselves.

INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.



Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.

Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.

Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.

Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
More Projects
More Projects
“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”

Colton Pond
Founder of Yuppa
+340%
+340%
Reply rate
-68%
-68%
Cost per SQL
<4min
<4min
Time to first touch
“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”

Colton Pond
Founder of Yuppa
+340%
+340%
Reply rate
-68%
-68%
Cost per SQL
<4min
<4min
Time to first touch
“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”

Colton Pond
Founder of Yuppa
+340%
+340%
Reply rate
-68%
-68%
Cost per SQL
<4min
<4min
Time to first touch
USE CASES
USE CASES
Where automation pays back fastest
// SALES
Lead generation engine
Capture, enrich, score and route every inbound lead to the right rep
// SUPPORT
Customer support AI
Resolve customer inquiries instantly and escalate complex issues when needed.
// E-COMMERCE OPS
Order-to-fulfillment pipeline
Track orders, sync inventory, and streamline fulfillment from checkout to delivery.
// MARKETING
Campaign automation hub
Capture, qualify, and route every inbound request to the right campaign workflow.
// SALES
Lead generation engine
Capture, enrich, score and route every inbound lead to the right rep
// SUPPORT
Customer support AI
Resolve customer inquiries instantly and escalate complex issues when needed.
// E-COMMERCE OPS
Order-to-fulfillment pipeline
Track orders, sync inventory, and streamline fulfillment from checkout to delivery.
// MARKETING
Campaign automation hub
Capture, qualify, and route every inbound request to the right campaign workflow.
// SALES
Lead generation engine
Capture, enrich, score and route every inbound lead to the right rep
// SUPPORT
Customer support AI
Resolve customer inquiries instantly and escalate complex issues when needed.
// E-COMMERCE OPS
Order-to-fulfillment pipeline
Track orders, sync inventory, and streamline fulfillment from checkout to delivery.
// MARKETING
Campaign automation hub
Capture, qualify, and route every inbound request to the right campaign workflow.
More Projects
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
From kickoff to live workflows in two weeks
Discovery call
60-minute deep dive into your current stack, biggest time sinks, and growth goals. We leave with a full picture of what to automate first.
Discovery call
60-minute deep dive into your current stack, biggest time sinks, and growth goals. We leave with a full picture of what to automate first.
Discovery call
60-minute deep dive into your current stack, biggest time sinks, and growth goals. We leave with a full picture of what to automate first.
Scope & proposal
We map out the ideal workflow, define project requirements, and deliver a clear proposal tailored to your business.
Scope & proposal
We map out the ideal workflow, define project requirements, and deliver a clear proposal tailored to your business.
Deploy & support
Our team handles implementation, testing, and ongoing optimization to ensure your automations run smoothly at scale.
Deploy & support
Our team handles implementation, testing, and ongoing optimization to ensure your automations run smoothly at scale.
Deploy & support
Our team handles implementation, testing, and ongoing optimization to ensure your automations run smoothly at scale.


Noda Patel
AI Consultant & Builder
THE FOUNDER
THE FOUNDER
THE FOUNDER
Part strategist. Part builder. Fully accountable.
I've spent the last decade shipping AI inside startups and agencies — long before LLMs were a buzzword. I work directly with founders, no junior team, no SOW theatre.
8 yrs
Shipping production AI and automation systems
120+
Workflows built across 38 companies worldwide
PRICING
PRICING
PRICING
Three ways to work together
Quick Fix
Single high-ROI automation, shipped in 2 weeks.
$4.5k
one-time
1 production workflow
Stack integration
30-day support
Loom walkthrough
Quick Fix
Single high-ROI automation, shipped in 2 weeks.
$4.5k
one-time
1 production workflow
Stack integration
30-day support
Loom walkthrough
Quick Fix
Single high-ROI automation, shipped in 2 weeks.
$4.5k
one-time
1 production workflow
Stack integration
30-day support
Loom walkthrough
Full Implementation
Multiple systems live, team trained, dashboards in place.
$18k
6-week sprint
Up to 5 workflows
Strategy roadmap
Team enablement
Observability setup
Full Implementation
Multiple systems live, team trained, dashboards in place.
$18k
6-week sprint
Up to 5 workflows
Strategy roadmap
Team enablement
Observability setup
Full Implementation
Multiple systems live, team trained, dashboards in place.
$18k
6-week sprint
Up to 5 workflows
Strategy roadmap
Team enablement
Observability setup
Enterprise
Embedded fractional AI lead. Build, advise, scale.
Got Any Questions?
What exactly is an AI Agent?
Engagements start at $4.5k for a single quick-fix automation, $18k for a full 6-week implementation, or $8k/mo for ongoing partnership. Every quote is fixed-scope — no surprise invoices.
What tools can the AI Agent connect to?
AI Agents can connect with platforms like Slack, HubSpot, Notion, Shopify, and custom APIs. Integrations are tailored to your workflow, ensuring seamless data exchange and efficient automation across your existing tools.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
What metrics can we use to evaluate user satisfaction?
User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.
How frequently should we conduct performance reviews of the AI?
Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.
What benchmarks are essential for assessing AI effectiveness?
Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.
How long does it take to design and deploy an AI Agent?
Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.
What exactly is an AI Agent?
Engagements start at $4.5k for a single quick-fix automation, $18k for a full 6-week implementation, or $8k/mo for ongoing partnership. Every quote is fixed-scope — no surprise invoices.
What tools can the AI Agent connect to?
AI Agents can connect with platforms like Slack, HubSpot, Notion, Shopify, and custom APIs. Integrations are tailored to your workflow, ensuring seamless data exchange and efficient automation across your existing tools.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
What metrics can we use to evaluate user satisfaction?
User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.
How frequently should we conduct performance reviews of the AI?
Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.
What benchmarks are essential for assessing AI effectiveness?
Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.
How long does it take to design and deploy an AI Agent?
Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.
What exactly is an AI Agent?
Engagements start at $4.5k for a single quick-fix automation, $18k for a full 6-week implementation, or $8k/mo for ongoing partnership. Every quote is fixed-scope — no surprise invoices.
What tools can the AI Agent connect to?
AI Agents can connect with platforms like Slack, HubSpot, Notion, Shopify, and custom APIs. Integrations are tailored to your workflow, ensuring seamless data exchange and efficient automation across your existing tools.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
What metrics can we use to evaluate user satisfaction?
User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.
How frequently should we conduct performance reviews of the AI?
Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.
What benchmarks are essential for assessing AI effectiveness?
Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.
How long does it take to design and deploy an AI Agent?
Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.
© 2026 Copyright Zestly Agency
© 2026 Copyright Zestly Agency







