# 1 Customer Support for Web3, Crypto & Tech

# 1 Customer Support for Web3, Crypto & Tech

# 1 Customer Support for Web3, Crypto & Tech

Fork your Mods. You Need Better Operations.

OUR BASIC SUPPORT WORKFLOW

User Query

Ticket Area 1

Ticket Cat 1

Ticket Cat 2

Human Agent

Resolved

Resolved

AI Agent

Ticket Cat 3

Ticket Area 2

Support Dashboard

This is our most basic workflow, Running 24/7 and is upgraded based on client needs

OUR BASIC SUPPORT WORKFLOW

User Query

Ticket Area 1

Ticket Cat 1

Ticket Cat 2

Human Agent

Resolved

Resolved

AI Agent

Ticket Cat 3

Ticket Area 2

Support Dashboard

This is our most basic workflow, Running 24/7 and is upgraded based on client needs

Over 10+ teams trust us to power their support system

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Avg. First Response Time

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Avg. FRT

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Avg. First Response Time

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CSAT Score

0.0%

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CSAT Score

0.0%

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CSAT Score

0%

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SLA Compliance

0%

0%

SLA Compliance

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SLA Compliance

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Crypto Native Agents

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Crypto Native Agents

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Crypto Native Agents

Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.

Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.

WHAT WE DO AT ZESTLY

WHAT WE DO AT ZESTLY

WHAT WE DO AT ZESTLY

Structured Customer Support Management

We just don't answer tickets, we gather data from customer conversations creating brand opportunity.

Structured Customer Support Management

We just don't answer tickets, we gather data from customer conversations creating brand opportunity.

Structured Customer Support Management

We just don't answer tickets, we gather data from customer conversations creating brand opportunity.

Customer Ticket & Analytics Platform Setup

Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.

Customer Ticket & Analytics Platform Setup

Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.

AI CoPilot Setup

24/7 availability powered by AI

AI CoPilot Setup

24/7 availability powered by AI

Discord & Telegram Setup

Optimize discord and telegram to web3 standard.

Discord & Telegram Setup

Optimize discord and telegram to web3 standard.

Discord & Telegram Setup

Optimize discord and telegram to web3 standard.

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WHY CHOOSE ZESTLY

WHY CHOOSE ZESTLY

WHY CHOOSE ZESTLY

From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.

From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.

From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.

Real support.

Measureable results.

We build support operations around clear targets, reliable processes, and performance you can actually track. From response times to resolution rates, every part of the operation is designed to deliver consistently.

Performance tracking

SLA Management

QA

BG

Efficiency

92% faster response time across all channels

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0%

Cost Savings

Vs. building an in-house 24/7 support team

0%

0%

Support

Coverage across time zones, no gaps in the schedule

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0%

Growth

41% increase in user

retention

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0%

Faster answers. Smarter support.

24/7 availability powered by AI, with humans handling complex empathy-required tasks.

AI-assisted workflows

Faster resolution

Smart automation

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User Query

AI Agent

Human Agent

Resolved & Logged

Ticket cat 1

Ticket cat 2

Ticket cat 3

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User Query

AI Agent

Human Agent

Resolved & Logged

Ticket cat 1

Ticket cat 2

Ticket cat 3

Turn support data into product Intelligence.

Every conversation tells you something about your users. We track recurring issues, support trends, and user friction to give your team actionable insights that can improve the product and the customer experience.

Real-time reporting

Issue tracking

Product Insights

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Support that keeps users coming back.

Deploy assistants for research, routing, follow-ups, reporting, and daily ops tasks.

Research agent

Lead routing

Follow-up bots

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User Query

AI Agent

Human Agent

Return loop

User stays active

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Support agents who speak Web3.

Your users shouldn't have to explain wallets, transactions, networks, or trading mechanics to the person helping them. Our agents are trained to understand your product and the Web3 ecosystem behind it.

Crypto-native expertise

Technical troubleshooting

BG

Efficiency

92% faster response time across all channels

0%

0%

Cost Savings

Vs. building an in-house 24/7 support team

0%

0%

Support

Coverage across time zones, no gaps in the schedule

0%

0%

Growth

41% increase in user

retention

0%

0%

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Always on. Where-ever your users are.

Crypto never sleeps, and neither should your support operation. Our global coverage gives users access to knowledgeable support across time zones, weekends, launches, and those inevitable 3AM emergencies.

Round-the-clock coverage

Global time zones

Launch support

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TRACTION (PROOF OF WORK)

TRACTION (PROOF OF WORK)

We don't just talk. Our results speak for themselves.

INTMAX Support

We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.

INTMAX Support

We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.

Gymstreet: $10M+ in Sales

We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.

Gymstreet: $10M+ in Sales

We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.

Worthpad: $134M Brand Value Protection

We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.

Kalissa NFT: $15,000 Weekly Revenue

We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.

Kalissa NFT: $15,000 Weekly Revenue

We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.

Fundraising Support: $1.2M+ Raised

— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.

Fundraising Support: $1.2M+ Raised

— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.

TRACTION (PROOF OF WORK)

We don't just talk. Our results speak for themselves.

INTMAX Support

We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.

Gymstreet: $10M+ in Sales

We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.

Worthpad: $134M Brand Value Protection

We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.

Kalissa NFT: $15,000 Weekly Revenue

We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.

Fundraising Support: $1.2M+ Raised

— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.

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More Projects

More Projects

MIGO IQ

2025

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MIGO IQ

2025

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MIGO IQ

2025

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MIGO IQ

2025

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MIGO IQ

2025

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MIGO IQ

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MIGO IQ

2025

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MIGO IQ

2025

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“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”

Colton Pond

Founder of Yuppa

+340%

+340%

Reply rate

-68%

-68%

Cost per SQL

<4min

<4min

Time to first touch

“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”

Colton Pond

Founder of Yuppa

+340%

+340%

Reply rate

-68%

-68%

Cost per SQL

<4min

<4min

Time to first touch

“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”

Colton Pond

Founder of Yuppa

+340%

+340%

Reply rate

-68%

-68%

Cost per SQL

<4min

<4min

Time to first touch

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USE CASES

USE CASES

Where automation pays back fastest

  • // SALES

    Lead generation engine

    Capture, enrich, score and route every inbound lead to the right rep

  • // SUPPORT

    Customer support AI

    Resolve customer inquiries instantly and escalate complex issues when needed.

  • // E-COMMERCE OPS

    Order-to-fulfillment pipeline

    Track orders, sync inventory, and streamline fulfillment from checkout to delivery.

  • // MARKETING

    Campaign automation hub

    Capture, qualify, and route every inbound request to the right campaign workflow.

  • // SALES

    Lead generation engine

    Capture, enrich, score and route every inbound lead to the right rep

  • // SUPPORT

    Customer support AI

    Resolve customer inquiries instantly and escalate complex issues when needed.

  • // E-COMMERCE OPS

    Order-to-fulfillment pipeline

    Track orders, sync inventory, and streamline fulfillment from checkout to delivery.

  • // MARKETING

    Campaign automation hub

    Capture, qualify, and route every inbound request to the right campaign workflow.

  • // SALES

    Lead generation engine

    Capture, enrich, score and route every inbound lead to the right rep

  • // SUPPORT

    Customer support AI

    Resolve customer inquiries instantly and escalate complex issues when needed.

  • // E-COMMERCE OPS

    Order-to-fulfillment pipeline

    Track orders, sync inventory, and streamline fulfillment from checkout to delivery.

  • // MARKETING

    Campaign automation hub

    Capture, qualify, and route every inbound request to the right campaign workflow.

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More Projects

MIGO IQ

2025

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MIGO IQ

2025

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MIGO IQ

2025

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MIGO IQ

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MIGO IQ

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MIGO IQ

2025

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HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

From kickoff to live workflows in two weeks

Discovery call

60-minute deep dive into your current stack, biggest time sinks, and growth goals. We leave with a full picture of what to automate first.

Discovery call

60-minute deep dive into your current stack, biggest time sinks, and growth goals. We leave with a full picture of what to automate first.

Discovery call

60-minute deep dive into your current stack, biggest time sinks, and growth goals. We leave with a full picture of what to automate first.

Scope & proposal

We map out the ideal workflow, define project requirements, and deliver a clear proposal tailored to your business.

Scope & proposal

We map out the ideal workflow, define project requirements, and deliver a clear proposal tailored to your business.

Deploy & support

Our team handles implementation, testing, and ongoing optimization to ensure your automations run smoothly at scale.

Deploy & support

Our team handles implementation, testing, and ongoing optimization to ensure your automations run smoothly at scale.

Deploy & support

Our team handles implementation, testing, and ongoing optimization to ensure your automations run smoothly at scale.

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Founder Image

Noda Patel

AI Consultant & Builder

THE FOUNDER

THE FOUNDER

THE FOUNDER

Part strategist. Part builder. Fully accountable.

I've spent the last decade shipping AI inside startups and agencies — long before LLMs were a buzzword. I work directly with founders, no junior team, no SOW theatre.

8 yrs

Shipping production AI and automation systems

120+

Workflows built across 38 companies worldwide

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PRICING

PRICING

PRICING

Three ways to work together

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Got Any Questions?

What exactly is an AI Agent?

Engagements start at $4.5k for a single quick-fix automation, $18k for a full 6-week implementation, or $8k/mo for ongoing partnership. Every quote is fixed-scope — no surprise invoices.

What tools can the AI Agent connect to?

AI Agents can connect with platforms like Slack, HubSpot, Notion, Shopify, and custom APIs. Integrations are tailored to your workflow, ensuring seamless data exchange and efficient automation across your existing tools.

How do we measure if the AI Agent is successful?

Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.

What metrics can we use to evaluate user satisfaction?

User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.

How frequently should we conduct performance reviews of the AI?

Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.

What benchmarks are essential for assessing AI effectiveness?

Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.

How long does it take to design and deploy an AI Agent?

Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.

What exactly is an AI Agent?

Engagements start at $4.5k for a single quick-fix automation, $18k for a full 6-week implementation, or $8k/mo for ongoing partnership. Every quote is fixed-scope — no surprise invoices.

What tools can the AI Agent connect to?

AI Agents can connect with platforms like Slack, HubSpot, Notion, Shopify, and custom APIs. Integrations are tailored to your workflow, ensuring seamless data exchange and efficient automation across your existing tools.

How do we measure if the AI Agent is successful?

Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.

What metrics can we use to evaluate user satisfaction?

User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.

How frequently should we conduct performance reviews of the AI?

Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.

What benchmarks are essential for assessing AI effectiveness?

Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.

How long does it take to design and deploy an AI Agent?

Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.

What exactly is an AI Agent?

Engagements start at $4.5k for a single quick-fix automation, $18k for a full 6-week implementation, or $8k/mo for ongoing partnership. Every quote is fixed-scope — no surprise invoices.

What tools can the AI Agent connect to?

AI Agents can connect with platforms like Slack, HubSpot, Notion, Shopify, and custom APIs. Integrations are tailored to your workflow, ensuring seamless data exchange and efficient automation across your existing tools.

How do we measure if the AI Agent is successful?

Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.

What metrics can we use to evaluate user satisfaction?

User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.

How frequently should we conduct performance reviews of the AI?

Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.

What benchmarks are essential for assessing AI effectiveness?

Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.

How long does it take to design and deploy an AI Agent?

Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.

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