# 1 Customer Support for Web3, Crypto & Tech
# 1 Customer Support for Web3, Crypto & Tech
# 1 Customer Support for Web3, Crypto & Tech
Fork your Mods. You Need Better Operations.
We build the systems, teams and workflows behind reliable 24/7 Web3 customer support.
OUR BASIC SUPPORT WORKFLOW
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Support Dashboard
Ticket Area 1
User Query
Ticket Cat 1
Ticket Cat 2
Human Agent
Resolved
Resolved
AI Agent
Ticket Cat 3
Ticket Area 2
Support Dashboard
This is our most basic workflow, Running 24/7 and is upgraded based on client needs
OUR BASIC SUPPORT WORKFLOW
Support Dashboard
Ticket Area 1
User Query
Ticket Cat 1
Ticket Cat 2
Human Agent
Resolved
Resolved
AI Agent
Ticket Cat 3
Ticket Area 2
This is our most basic workflow, Running 24/7 and is upgraded based on client needs
Over 10+ teams trust us to power their support system
0s
0s
Avg. First Response Time
0s
0s
Avg. FRT
0s
0s
Avg. First Response Time
0.0%
0.0%
CSAT Score
0.0%
0.0%
CSAT Score
0.0%
0.0%
CSAT Score
0%
0%
SLA Compliance
0%
0%
SLA Compliance
0%
0%
SLA Compliance
0+
0+
Crypto Native Agents
0+
0+
Crypto Native Agents
0+
0+
Crypto Native Agents
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
WHAT WE DO AT ZESTLY
WHAT WE DO AT ZESTLY
WHAT WE DO AT ZESTLY
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
AI CoPilot Setup
24/7 availability powered by AI
AI CoPilot Setup
24/7 availability powered by AI
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
WHY CHOOSE ZESTLY
WHY CHOOSE ZESTLY
WHY CHOOSE ZESTLY
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
No measurable targets — results aren't tracked or reported
Manual-only support, slow response times across channels
No visibility into recurring issues or product friction
Agents don't understand wallets, gas, or on-chain mechanics
Limited hours, gaps in coverage across time zones
Other Agencies
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Performance tracked against clear targets — 92% faster response, 41% higher retention
AI resolves the routine work instantly, humans handle what needs a person
Every conversation tracked for trends, friction & product insight
Agents are Web3/crypto native and are highly trained
24/7 Always on, wherever your users are — no gaps, no time zones missed
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
TRACTION (PROOF OF WORK)
TRACTION (PROOF OF WORK)
We don't just talk. Our results speak for themselves.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
TRACTION (PROOF OF WORK)
We don't just talk. Our results speak for themselves.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”
Colton Pond
Founder of Yuppa
+340%
+340%
Reply rate
-68%
-68%
Cost per SQL
<4min
<4min
Time to first touch
“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”
Colton Pond
Founder of Yuppa
+340%
+340%
Reply rate
-68%
-68%
Cost per SQL
<4min
<4min
Time to first touch
“Lumora AI brings much-needed structure to AI automation workflows. The orchestration layer makes complex systems easier to understand, manage efficiently, and scale without breaking.”
Colton Pond
Founder of Yuppa
+340%
+340%
Reply rate
-68%
-68%
Cost per SQL
<4min
<4min
Time to first touch
Sven Moeller
Advisor & Partner
Part strategist. Part builder. Fully accountable.
I've spent the last decade shipping AI inside startups and agencies — long before LLMs were a buzzword. I work directly with founders, no junior team, no SOW theatre.
8 yrs
Shipping production AI and automation systems
120+
Workflows built across 38 companies worldwide
Asaya Shammah
BD Rep/Agent
Asaya Shammah
BD Rep/Agent
Collins Osazee
Head of Operations
Collins Osazee
Head of Operations
Asabor Emmanuel
Team Lead
Asabor Emmanuel
Team Lead
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
Asaya Shammah
BD Rep/Agent
Collins Osazee
Head of Operations
Asabor Emmanuel
Team Lead
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
PRICING
PRICING
Three ways to work with Zestly
Starter Plan
Single-channel support for early-stage or pre-launch communities.
$3,000
Monthly
Business-hours coverage
Monthly performance report
Onboarding live in under 4 weeks
Starter Plan
Single-channel support for early-stage or pre-launch communities.
$3,000
Monthly
Business-hours coverage
Monthly performance report
Onboarding live in under 4 weeks
Growth Plan
Full 24/7 coverage for live products with active users.
$5,000
Monthly
24/7 coverage, all time zones
Weekly reporting + monthly performance review
Onboarding live in under 2 weeks
Growth Plan
Full 24/7 coverage for live products with active users.
$5,000
Monthly
24/7 coverage, all time zones
Weekly reporting + monthly performance review
Onboarding live in under 2 weeks
PRICING
PRICING
Three ways to work together
Quick Fix
Single high-ROI automation, shipped in 2 weeks.
$4.5k
one-time
1 production workflow
Stack integration
30-day support
Quick Fix
Single high-ROI automation, shipped in 2 weeks.
$4.5k
one-time
1 production workflow
Stack integration
30-day support
Full Implementation
Multiple systems live, team trained, dashboards in place.
$18k
6-week sprint
Up to 5 workflows
Strategy roadmap
Team enablement
Full Implementation
Multiple systems live, team trained, dashboards in place.
$18k
6-week sprint
Up to 5 workflows
Strategy roadmap
Team enablement
Enterprise
Dedicated support pod for high-volume platforms & exchanges.
Got Any Questions?
How fast can you get started?
Most clients are fully onboarded and live within 2 weeks. Our Quick Fix and Growth setups can start even sooner if you're solving for a single urgent channel.
Is there a long-term contract?
No. Contracts are month-to-month with no lock-in. You can scale your plan up or down as your community grows, and Enterprise clients get custom terms built around their needs.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
What metrics can we use to evaluate user satisfaction?
User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.
How frequently should we conduct performance reviews of the AI?
Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.
What benchmarks are essential for assessing AI effectiveness?
Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.
How long does it take to design and deploy an AI Agent?
Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.
How fast can you get started?
Most clients are fully onboarded and live within 2 weeks. Our Quick Fix and Growth setups can start even sooner if you're solving for a single urgent channel.
Is there a long-term contract?
No. Contracts are month-to-month with no lock-in. You can scale your plan up or down as your community grows, and Enterprise clients get custom terms built around their needs.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
What metrics can we use to evaluate user satisfaction?
User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.
How frequently should we conduct performance reviews of the AI?
Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.
What benchmarks are essential for assessing AI effectiveness?
Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.
How long does it take to design and deploy an AI Agent?
Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.
How fast can you get started?
Most clients are fully onboarded and live within 2 weeks. Our Quick Fix and Growth setups can start even sooner if you're solving for a single urgent channel.
Is there a long-term contract?
No. Contracts are month-to-month with no lock-in. You can scale your plan up or down as your community grows, and Enterprise clients get custom terms built around their needs.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
What metrics can we use to evaluate user satisfaction?
User satisfaction is evaluated through feedback scores, resolution rates, response quality, and engagement levels. These metrics provide valuable insights and help maintain a consistently positive experience.
How frequently should we conduct performance reviews of the AI?
Performance reviews are typically conducted monthly or quarterly based on usage and business needs. Regular evaluations ensure the AI remains accurate, efficient, and aligned with evolving goals.
What benchmarks are essential for assessing AI effectiveness?
Key benchmarks include accuracy, automation rates, response speed, and customer satisfaction. These indicators help measure overall impact and ensure the AI continues delivering reliable results.
How long does it take to design and deploy an AI Agent?
Deployment timelines vary based on complexity, integrations, and project requirements. Most AI Agents can be planned and launched within a few weeks with a structured implementation process.