Africa’s # 1 Customer Support for Web3, Crypto & Tech.
Africa’s # 1 Customer Support for Web3, Crypto & Tech.
We Shield Brands From in Annual Customer Service Losses.
We Shield Brands From in Annual Customer Service Losses.
We Shield Brands From in Annual Customer Service Losses.
$511.17B
$511.17B
$511.17B
24/7 Customer Service
24/7 Customer Service
24/7 Customer Service
Growth Focused Customer Servcie
Growth Focused Customer Servcie
Growth Focused Customer Servcie
Trusted by the leaders
The Problem
The Problem
The Problem
Bad customer support causes global losses of over $511.17 billion yearly. As a result, 63% of customers switch to competitors. And up to 37% abandon transactions completely.
Bad customer support causes global losses of over $511.17 billion yearly. As a result, 63% of customers switch to competitors. And up to 37% abandon transactions completely.
Bad customer support causes global losses of over $511.17 billion yearly. As a result, 63% of customers switch to competitors. And up to 37% abandon transactions completely.
What we do at Zestly?
What we do at Zestly?
What we do at Zestly?
01
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
01
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
01
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
02
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
02
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
02
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
03
AI CoPilot Setup
24/7 availability powered by AI
03
AI CoPilot Setup
24/7 availability powered by AI
03
AI CoPilot Setup
24/7 availability powered by AI
04
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
04
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
04
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Why Choose Zestly?
Why Choose Zestly?
Africa’s fastest-growing CS agency
Trusted customer success operations delivering rapid, high-quality support for teams across the continent.
Africa’s fastest-growing CS agency
Trusted customer success operations delivering rapid, high-quality support for teams across the continent.
Africa’s fastest-growing CS agency
Trusted customer success operations delivering rapid, high-quality support for teams across the continent.
AI Powered Speed
24/7 availability powered by AI, with humans handling complex empathy-required tasks.
AI Powered Speed
24/7 availability powered by AI, with humans handling complex empathy-required tasks.
AI Powered Speed
24/7 availability powered by AI, with humans handling complex empathy-required tasks.
Analytics
We don’t just answer tickets, we extract data from customer conversations creating amazing opportunities, identify bugs, churn risks, and feature requests.
Analytics
We don’t just answer tickets, we extract data from customer conversations creating amazing opportunities, identify bugs, churn risks, and feature requests.
Analytics
We don’t just answer tickets, we extract data from customer conversations creating amazing opportunities, identify bugs, churn risks, and feature requests.
Retention-focused systems
Operations designed to boost user loyalty with smart insights and automated engagement strategies.
Retention-focused systems
Operations designed to boost user loyalty with smart insights and automated engagement strategies.
Retention-focused systems
Operations designed to boost user loyalty with smart insights and automated engagement strategies.
Web3-native support agents
Agents ready for on-chain operations, helping you automate and manage Web3 tasks seamlessly.
Web3-native support agents
Agents ready for on-chain operations, helping you automate and manage Web3 tasks seamlessly.
Web3-native support agents
Agents ready for on-chain operations, helping you automate and manage Web3 tasks seamlessly.
24/7 global coverage
Around-the-clock monitoring and responses so your operations never pause.
24/7 global coverage
Around-the-clock monitoring and responses so your operations never pause.
24/7 global coverage
Around-the-clock monitoring and responses so your operations never pause.
TRACTION (PROOF OF WORK)
We don't just talk. Our results speak for themselves.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
TRACTION (PROOF OF WORK)
We don't just talk. Our results speak for themselves.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
Meet our Team
Meet our Team
Our team is made up of passionate professionals who bring their expertise and creativity to every project.
Our team is made up of passionate professionals who bring their expertise and creativity to every project.
Our team is made up of passionate professionals who bring their expertise and creativity to every project.
